Shipping 

We can ship worldwide! All deliveries are by a reputable courier and your package will have a tracking number. Your purchase will arrive safely and in good condition

We ensure delivery to the address specified by you at the shipping price quoted at the time of purchase. Please give us full postal address, email address and telephone contact number

Shipping costs do not include any local customs or duties, or import taxes, that you may need to payable. Please take extra care to find out if you will be liable for any such payments

The ‘small print’:

We try our very best to secure delivery within 5 working days of the date of your order in the UK, 7 within the EU and 10 days everywhere else (but we shall not be liable for loss occasioned by delay in delivery arising out of any cause that is beyond our control). If we can't deliver within good time we'll be sure to let you know, and to keep you updated on the progress of your delivery

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Returns & Exchanges

We want you to be happy, so you can return your rug if it is not right for you. We warmly suggest that you carefully examine the description of the condition of any piece before purchasing, so that you're content when it arrives. These are genuine vintage tribal pieces, so there will be wear, sun fading, natural weaving inconsistencies, visible repairs and so on. Moroccan Berber rugs are characterful and often quirky. It is quite common that they don't lay flat or that they have basic restorations

If you are not completely happy with a purchase made online you can return your item within 14 days of receipt and we'll make a full refund.

 We can also exchange any item within the same time frame

Return shipping and packing must be arranged at your own cost and convenience, using a reliable tracked courier service. Items must be returned in our showroom condition. Sorry, but we cannot offer refunds or exchanges on custom made or custom repaired rugs

Maroc Tribal, 60 Lilian Road, Burnham on Crouch, Essex, CM08DT

tel ++44 (0) 1621 782090

info@maroctribal.com