Shipping Information

Please contact us for shipping costs.  All deliveries are by a reputable courier, and your package will have a tracking number 

Delivery is made to the address specified by you at the shipping price quoted at the time of purchase. Please give us postal address, email address and telephone contact number, so we can get your purchase to you as seamlessly and happily as possible

Shipping costs do not include any local customs or duties, or import taxes, that may be payable by you. Please take extra care to find out if you will be liable for any such payments

We try our very best to secure delivery within 10 working days of the date of your order, usually earlier, but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control. If we can't deliver within this time we'll be sure to let you know, and to keep you updated on the progress of your delivery

 

 

Returns & Exchanges

We warmly suggest that you carefully examine the description of the condition of any piece before purchasing, so that you're fully happy with your purchase when it arrives. These are lovely vintage pieces, so there will be some wear and so on

If you are not completely happy with a purchase made online, or it's not perfect for you, you can return your item within 14 calendar days of receipt and we'll make a full refund. We're also very happy to exchange any item within the same time frame- just contact us!

Return shipping and packing must be arranged at your own cost and convenience, using a reliable tracked courier service. We can recommend reliable couriers you can use, and can help calculate the maximum cost you might pay to return an item.  Items must be returned in showroom condition

We cannot offer refunds or exchanges on custom made rugs

Maroc Tribal, 60 Lilian Road, Burnham on Crouch, Essex, CM08DT // tel ++44 (0) 1621 782090 // jo@maroctribal.com