All deliveries are by a reputable courier (usually UPS, TNT, DHL or FEDEX) and your package will have a tracking number. It will arrive safely and in good condition!

We ensure delivery to the address specified by you at the shipping price quoted at the time of purchase. Please give us full postal address, email address and telephone contact number, so we can get your purchase to you as seamlessly and happily as possible

Shipping costs do not include any local customs or duties, or import taxes, that may be payable by you. Please take extra care to find out if you will be liable for any such payments

We try our very best to secure delivery within 5 working days of the date of your order in the UK, 7 within the EU and 10 days everywhere else. But we shall not be liable for loss occasioned by delay in delivery arising out of any cause that is beyond our control. If we can't deliver within good time we'll be sure to let you know, and to keep you updated on the progress of your delivery

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Returns & Exchanges

We want you to be happy!

We warmly suggest that you carefully examine the description of the condition of any piece before purchasing, so that you're fully happy with your purchase when it arrives. Please do take into account that these are vintage and tribal pieces, so there will be wear, sun fading, natural weaving inconsistencies, and so on. Moroccan Berber rugs are characterful and often quirky. It is quite common that they don't lay flat or that they have charming visible restorations

If you are not completely happy with a purchase made online you can return your item within 14 days of receipt and we'll make a full refund. We can also exchange any item within the same time frame - just contact us. Refunds will be issued less the original cost of shipping

Items that you have seen prior to purchase (for example, during a home visit) will be liable for a credit note, if you can get your rug back to us within 14 days of purchase

Return shipping and packing must be arranged at your own cost and convenience, using a reliable tracked courier service. Items must be returned in our showroom condition. We cannot offer refunds or exchanges on custom made or custom repaired rugs

Maroc Tribal, 60 Lilian Road, Burnham on Crouch, Essex, CM08DT // tel ++44 (0) 1621 782090 //